Return & Exchange

1. WHAT IS YOUR RETURN POLICY?

Need to make a return?

Visualsfashion accepts returns received within 14 days of the original shipping date. Items must be returned unused, undamaged, and unopened in their original packaging. The original shipping charge, if any, is not refundable.

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at admin@visualsfashion.com with details of the product and the defect, and an image of the defective product.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment.

Making returns with Visualsfashion is simple with the below easy steps:

1) Email our customer service department at admin@visualsfashion.com to request a Return Authorization from our customer service team. Please do not ship out any returns without return request. If return without prior notice, 50% of total order value handling fee will be charged.

2) Upon receiving the return approval via email, simply include your Packing Slip from your shipment along with the product(s) in a securely sealed package.

Visualsfashion reserves the right to refuse returns under the following conditions.

  • Broken
  • A promotion or best value item
  • Listed as final sale, non-refundable/non-exchangeable
  • Returned more than 14 days after the original shipping date

Refunds will be credited to the account used for the original purchase. Visualsfashion is not responsible for the shipping cost of the return.

An order can only be returned once, therefore all return goods must be packed in the same package. If returned separately, only the first returned label will be recorded.

2. ARE THERE RESTOCKING FEES?

No. If you decide to return your items, you will not be charged any restocking fees.

3. CAN I EXCHANGE MY PURCHASE?

Visualsfashion does not offer exchanges at this time. It will be treated as return order. Customer need to place a new order for the item.

4. WHAT DO I DO IF AN ITEM IS DAMAGED WHEN I RECEIVE IT?

Visualsfashion prioritizes making sure you’re happy with your purchase. If you have an issue with a damaged product, please keep the delivery box and all packaging and follow the instructions below. We will get in touch with you as soon as possible.

Please photograph:

  • The exterior parcel box used to deliver the products to you
  • The interior of the box
  • The damaged product
  • The bar code on the product

5. WHAT DO I DO IF THERE IS A PRODUCT QUALITY ISSUE?

Please photograph:

  • The damaged/defective product
  • The bar code label on the product
  • If you need any other assistance with a return, please contact us at admin@visualsfashion.com